I met Mike (we only ever called him "Moultak") in 2006, when I was 24 years old and new to the business world. Brand new to sales. I had finished a training program and I was now his sales engineer and by far the most junior person on the team. Mike could have brushed me to the side, I was fairly useless to him — but with great kindness and patience he taught me most of what I now know. He showed me how to be a persistent but likable sales person. He helped me understand how to pay attention to everyone in the room, and understand what people are really saying. And what they’re not saying.
He was the basis of more than a few “Cisco legends”, like the time he convinced a customer to return a competitor’s product, even after it had arrived at the loading dock (several million dollars’ worth of it.)
He had an incredible intellect. You couldn't BS him, and he had an innate capacity to reframe and paraphrase complex situations. He would cock his head to the side, pull his lips taught, think for a moment, and then BANG! “Full Clock-Edge!”
Sometimes the calculations didn’t quite work and he would use “creative marketing” instead, and that was even more amusing.
He could befriend anyone within minutes, and hold a conversation in depth about almost anything. His curiosity and passion made him a captivating speaker.
Over the years we moved into different roles and eventually different companies but we stayed in touch and skied together most years. Mike spent hours on the phone helping me plan job interviews. He advocated for me and helped me land my first sales job when nobody would take a chance on me.
He joined me at my wedding and celebrated all of my big successes; he also commiserated (with flair) with me when things didn’t quite work out.
In an industry (pre-#metoo) that was known for being crass, his jokes were (mostly) beyond reproach. He spoke adoringly about his family, and he sold me on the joys of having three children when he told me how much fun it was to have “shifting allegiances” between Danielle, Brandon and Marissa as they grew older.
He did not tolerate a fool, or rude people. One time at a customer event, someone posing as a customer turned out to be an analyst. The man had been asking very pointed questions, inappropriate for the setting. Mike gave him respectful, high-level replies. The man kept making inappropriate, belligerent statements. So Mike rose to the occasion. The conversation soured, and Mike used a single (and minor) insult, and the man left. He promised to call our company’s CEO. Mike laughed it off and we went our separate ways.
To nobody’s surprise, I got a call from HR a few days later. Vague questions about Mike’s professionalism. I answered – truthfully – that Mike was the most professional person with whom I’ve ever worked.
Some more pointed questions about whether I had ever seen him act unprofessionally.
“Absolutely never, what is this about?”
I immediately called Mike and we shared a good laugh.
I wouldn’t be the man I am today if I had never met Mike. He always made time to listen. He always had thoughtful advice if I needed it, and empathy if I wasn’t asking for advice.
And sometimes, he had unexpected gems to offer. Like the time I called him and he was in New York crossing a street. I did not know either of these things at the time. We were having a business conversation about a customer. And then:
“I WILL CRUSH YOUR HEAD LIKE A F___ING GRAPE!”
– silence –
“Sorry Daniel, I’m trying to cross the $*!$&*#!@ street here and this $*!$&*#!@ guy is trying to $*!$&*#!@ kill me so I had to deal with him. What were we saying?”
I miss that voice, and I hope we meet again, to share some wine and some laughs. And maybe even some turns on the snow.