Avera at Home

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About Avera at Home

Address

4509 Prince of Peace Place
Sioux Falls, SD 57103

Website

https://www.avera.org/loc…

Phone

(605) 322-7705

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Reviews for Avera at Home

Jason L King — UPDATE September 25th, 2020- I finally went in and asked what parts I could replace. Turns out there were things that should/could have been ordered Monthly and was told that they "should have" put me on an automatic restock list but they had not. I was then told that even though I had payed my MAX out of POCKET-- I was going to be charged full price to meet my deductible. When I asked why the lady told me because I would need to call ACCESS as they are their provider of info who gets info from AVERA HEALTH PLANS?!!?!?!?!?!? Really? Eventually I call Avera Health Plans. They don't know what ACCESS is and tell me it is covered 100%. Eventually Avera Health Plans connects me with Lincare -- your competitor -- to restock my supplies since Avera Home Medical has botched this.

To make matters worse I get an APOLOGY NOTE from AVERA HEALTH PLANS with a gift certificate saying-- we are sorry for you having to have dealt with Avera Home Medical's issues--- That's right-- my Health Insurance company is apologizing for me having to deal with a subpar service from a department they don't control--- Still NOTHING from Avera Home Medical Equipment. Who can say their Health Insurance Provider is essentially apologizing for the people who bill them? I guess I can. You would think Avera Health Plans would do the same....But nope.

SEPTEMBER 15th '20 Update-
I got a feeble attempt at apology via form letter sent to me saying we are sorry for the experience. I shared the photo so all can see their continued concern. It is literally a form letter where the simply put generic categories after "re:"
IS this a sign they actually care? -- Or more than likely that they just have enough complaints they just copy and paste the category in....I'm guessing the later.

AUGUST UPDATE- The brand new machine I bought started making mechanical noise. It was covered under warranty. I called in over an hour after they opened in the morning and talked to Rick after 25 minutes of "We are busy-- Are you still there--- Hold longer-- phone messages." Was told just come in-- we will have it set up and ready to swap. Go figure by 3 pm no one has heard of me, no one has any paperwork on it and I spent another 1/2 hour just swapping out the warrantied part. I'd say I was shocked but that would be a lie.

JUNE 2017 UPDATE- Having issues with a mask fit/right size of stuff. Called to talk to them No one would help in person for fear of COVID. When I asked what to do they said re-read our paper and search the internet on how to fit masks. That should help.
I ended up having to pay a co-pay for my doctor to help so he could do what Avera Home Medical was supposed to do. Dr. told me he left 2 messages for Pam to personally reach out to me before he finally had to have me come in (which meant a insurance copay for him)

MAY 2017--Was supposed to pick up a CPAP mask. Because of covid, they won't talk to you- just throw a bag of parts at you and tell you to go home and figure it out. They did try to do a phone consult which basically told me to "try" it out and see what works and if I have to bring it back. When asked about different types of masks etc- I was told just go with the basic because we can't let you see or touch different options because of Covid. I get it- every company has different ways of protecting clients. I don't know why they can't do an actual consult. After reading reviews it looks like COVID or not- the service is sub par. Can you avoid them? Sure-- depending on insurance.

Reviewed on Google on Sept. 22, 2020, 2:12 p.m.

Jacquelyn Hurd — They do not listen. They hound you like a spam call. When you tell them you will be in on a certain day they still call you every single day sometimes twice a day. Poor customer service.

Reviewed on Google on Sept. 22, 2020, 7:19 a.m.

liar fighter — They have always been very helpful, oj is the best for fixing powerchair issues

Reviewed on Google on Aug. 18, 2020, 10:58 a.m.

Clinton Johnson — My CPAP was double the price being billed through insurance. When I asked the cash price I was being steered multiple times towards going through the insurance. Finally I was told cash price and was shocked to see the difference. I then looked up the same machine through multiple sources and found it was multiple hundreds of dollars more than the cash price.

Reviewed on Google on July 1, 2020, 8:22 a.m.

debbiedo62 — Absolutely the worst. Charge $900 more for CPAP machine than you can get online. When asked why they are so much more expensive they state “because we can”. Then they tell you they won’t support you for any other supplies if you didn’t buy from them. Patients need better support than this. Best to stay away.

Reviewed on Google on Jan. 29, 2020, 1:12 p.m.