Avera at Home

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About Avera at Home

Address

4509 Prince of Peace Place
Sioux Falls, SD 57103

Website

https://www.avera.org/loc…

Phone

(605) 322-7705

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Reviews for Avera at Home

liar fighter — They have always been very helpful, oj is the best for fixing powerchair issues

Reviewed on Google on Aug. 18, 2020, 10:58 a.m.

Clinton Johnson — My CPAP was double the price being billed through insurance. When I asked the cash price I was being steered multiple times towards going through the insurance. Finally I was told cash price and was shocked to see the difference. I then looked up the same machine through multiple sources and found it was multiple hundreds of dollars more than the cash price.

Reviewed on Google on July 1, 2020, 8:22 a.m.

Jason Cruse — Good God, how does this place stay in business? I called a month ago, knowing that my CPAP machine was dying. I was told on the phone that I need my original machine (fine, I have that), and a prescription from my doctor. I got that.

Today, Feb 21, I went in for the replacement. My machine died last evening. First, I was told that if the prescription didn't come from a "face to face" meeting with my doctor, then it doesn't count. Neither my doctor NOR Avera Home Medical said that previously. Then they said it would still take several days for insurance to approve it. I asked if I could just buy one, instead of going through insurance. I was told that Avera does not sell machines, but rents them for $185/per month, for 10 months. That's almost $2000, for a machine I can go on-line, with my prescription, and outright purchase for $300 - $400. And they had no idea how much my insurance would pay.

Ironically, my insurance is also Avera. I contacted my insurance and was told that 2 of the 3 things I was told by AHME were completely wrong. Face to face wasn't required, nor was waiting for approval. Having the prescription IS approval. Once again, poor poor information and communication.

Terrible customer service, terrible plans, unethical practices. I had hoped that somehow only the US Government was paying for $300 hammers. Apparently, health care is paying for them too, and charging it back to us, the consumer.

Reviewed on Google on Feb. 21, 2020, 10:18 a.m.

Julie Dally — There is definitely a customer service issue here. I was told supplies were ordered on Friday and would be here Monday. When they did come until Thursday called and they were just ordered and no idea why.

Reviewed on Google on Feb. 20, 2020, 3:17 p.m.

deb wallin — Absolutely the worst. Charge $900 more for CPAP machine than you can get online. When asked why they are so much more expensive they state “because we can”. Then they tell you they won’t support you for any other supplies if you didn’t buy from them. Patients need better support than this. Best to stay away.

Reviewed on Google on Jan. 29, 2020, 1:12 p.m.