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Avera at Home

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Avera at Home

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About Avera at Home

Address

4509 Prince of Peace Place
Sioux Falls, SD 57103

Website

https://www.avera.org/loc…

Phone

(605) 322-7705

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Reviews for Avera at Home

Fahjah Fajitas — These guys are just the best and the worst. The majority of staff that works with the public are great, but management and specifically upper management must run this place in circles because they don't seem properly staffed, can not get to the phone in time to answer it, slow to fix issues that... Read more the front line can't fix for them. I am betting its ran by some big wings relative. Just sad when everyone else works so hard they dont have management support. 1.9 rating, embarrassed Read less

Reviewed on Google on May 11, 2021, 2:50 p.m.

Amanda Heldenbrand — Edited update: Avera sent a letter saying the issue was corrected. Thank you for helping. :-)

My boyfriend is in congestive heart failure and gets tired easily. His Dr ordered a wheelchair and created an Rx including his height and weight and reason.
The Avera delivery person arrived with the correctly... Read more sized chair. I was assisting my disabled mother with a private matter and could not leave her to come look at the paperwork he brought. I told my BF that it should just be a receipt for pickup, and asked him to go deal with it.
Apparently the delivery guy told BF to "sign here" with no explanation. My BF had a stroke a few years ago and is unable to make legal decisions because sometimes he doesn't understand what he is looking at. I have durable P.O.A. so this is issue is my fault because I didn't have the deliverer wait the 20 minutes so I could get someone to watch my mom, and get her back into her chair as a courtesy.
Anyway, the paper BF signed said he had no insurance and would "cash pay" in full.
A month later we got a bill. I called Avera home med and told them there was a mistake, BF has Medicare and Medicaid. The lady I talked to said she would handle it and to disregard the bill.
The next month - past due and they added another month (by the way, they were charging around $300 per month for a used chair that *maybe* costs $1k brand new.
I called again and was assured that the bill was being sent to the medicare billing, but told to call back if I get a third bill.
Third bill arrives with 2 months past due, and new charges. I call again (sigh). NOW they tell me that BF signed a paper saying we would cash pay, and that paper said he claimed to have no insurance. I explain he is unable to make that sort of decision and he believed the signature was just proof of delivery. I tell Avera, the only way they will receive payment is to process through Medicare (which will decline it..but forward to Medicaid) then Medicaid will either pay it or send it to his social worker to get a necessity waiver. (I'm becoming a billing expert!)
Four months later I'm at Avera medical. I get to speak with a supervisor. I explain. She whips out the form BF signed, I explain the DPOA, and the process to get the waiver from social worker. She then tells me the doctor did not write the prescription while BF was at a face to face appt. And I tell her, it is illegal to create an Rx without having seen the patient. And that we were in person because he got a chest xray that day. She says that isn't what the medical notes say. I bring the chair in and return it to at least stop this process from getting any worse.
Still being billed....now I'm being told to apply for low income financial assistance.
I'm angry, because it is not fair to use low income assistance monies for a severe screw up where Avera could have been paid in the first place! Read less

Reviewed on Google on Feb. 4, 2021, 9:47 a.m.

Jacquelyn Hurd — They do not listen. They hound you like a spam call. When you tell them you will be in on a certain day they still call you every single day sometimes twice a day. Poor customer service.

Reviewed on Google on Sept. 22, 2020, 7:19 a.m.

liar fighter — They have always been very helpful, oj is the best for fixing powerchair issues

Reviewed on Google on Aug. 18, 2020, 10:58 a.m.

debbiedo62 — Absolutely the worst. Charge $900 more for CPAP machine than you can get online. When asked why they are so much more expensive they state “because we can”. Then they tell you they won’t support you for any other supplies if you didn’t buy from them. Patients need better support than this. Best ... Read moreto stay away. Read less

Reviewed on Google on Jan. 29, 2020, 1:12 p.m.

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