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Crozer Keystone Hospice

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Crozer Keystone Hospice

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About Crozer Keystone Hospice

Address

200 West Sproul Road
Springfield, PA 19064

Website

https://www.crozerkeyston…

Phone

(610) 284-0700

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Reviews for Crozer Keystone Hospice

Amy N. — I have absolutely nothing positive to say about this company. At no point during my father’s hospice experience with the home nurses did ANYONE contact me. I left several voice mail messages for the nurse that were NEVER returned. The nurse allowed my father to live in unhealthy and unsafe condittions,... Read more despite the constant protest of my family. My family should have received support during this process from social workers, clergy and staff, yet we received absolutely nothing. My father did seem to like the home nurse, but she never bothered to return any of my phone calls or listen to my concerns about his health and living conditions. She did not even bother to communicate to me that she determined my father to be actively dying. I received that phone call SEVERAL HOURS LATER from an individual serving as my father’s “caregiver”. My father’s nurse from this company witnessed this “caregiver” physically abuse my father the day before his death, in an effort to get his signature on notorized documents so this “caregiver” (not affiliated with the hospice) could steal from my family. When I complained to the supervisor and demanded answers, I was told that the nurse stated she was simply taking his vitals during this time. Yet the “caregiver” self reported that he (the caregiver, not the nurse) was slapping my father in the face repeatedly, for 2 hours, to obtain these illegal and unethical signatures. The nurse held the documents while my father feebly attempted to sign. The nurse is a mandated reporter and failed to do her job In reporting this abuse and sharing with the family that my father was at that point actively dying. She allowed my father to endure physical abuse during his final hours. Additionally, we were provided no support of any kind when we were told to administer morphine. We had no medically trained personelle to assist us with this. Being told to give it whenever we thought he needed it likely resulted in suffering for him. Just an awful situation all around with zero support.
Please, investigate other companies before subjecting your loved one to this “care” during their final days.
(I would like to note, since it falls under the Crozer umbrella, that Taylor Hospice was absolutely phenomenal for the incredibly short period (9 hours) of time my father was there. The staff was loving, kind, caring, compassionate and incredibly attentive. My only complaints are about the home hospice care company!)

Edited to add in 2022 - not a single reply from this place nearly 4 years later either to this post or the SEVERAL voicemail messages left for them. An employee from this company witnessed my father being physically and emotionally abused…and they couldn’t be bothered to contact me!!!!! Research your hospice care staff heavily!!!!!!! And use anyone else but this company! Just absolutely disgraceful how little they did not only to protect my father, but to ensure he was receiving decent care during his final weeks. Read less

Reviewed on Google on July 9, 2022, 7 p.m.

Tamara Peterson — Disgustingly terrible. Supervisor overall is the worst and maybe 2 good nurses. The rest are horrible and they don't care at all.

Reviewed on Google on July 17, 2019, 8:15 a.m.

Mary Lou Cook — Caring services were provided to my mother in her home through nurses and aides. Staff provided necessary care/supplies/medicine and generally arrived when expected. They were kind and spent time ensuring her comfort. We knew we could count on a prompt "emergency" response when we called... Read more

Reviewed on Google on April 29, 2019, 6:14 a.m.

dave adler — they just don,t care. really poor service

Reviewed on Google on Feb. 12, 2019, 9:49 a.m.

Stephen Weathers — #terrible. Service could not have been worse.

Reviewed on Google on Jan. 5, 2019, 6:09 p.m.

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