Premier Hospice & Palliative Care

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About Premier Hospice & Palliative Care

Address

11550 N Meridian Street, Suite 375
Carmel, IN 46032

Phone

(317) 844-8700

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Reviews for Premier Hospice & Palliative Care

Kim Kaiser — Very disappointed in the level of care, unprofessional staff, lack of communication and miscommunication. Very surprised St. Vincents would work with such an organization. My first time working with a Hospice group and I was not impressed.

Reviewed on Google on Dec. 7, 2019, 4:59 p.m.

Wayne Hotko — Communications were terrible at Premier Hospice. Our simple request to be informed of schedule changes and visit updates were never honored.
We had to call the office, at least once or twice a week, to find out if someone was coming and when, only to find out the technician or nurse wasn't in and that a substitute would be sent. After four weeks of frustration and emotional stress, a formal complaint was filed internally to address the communication problem.
Ten days after my 94 year old mother in law fell out of bed, Premier finally delivered the special mattress (with bumpers) that we had requested earlier. Unfortunatley she passed while the mattress was being changed .
Hospice is supposed to be another set of eyes, make things easier for the family, etc., but Premier did not meet our expectations. If it hadn't been for our assigned nurse attempting to keep us informed, we would have given a one rating.

Reviewed on Google on Dec. 1, 2019, 5:11 p.m.

William Horton — We had to change from another service, and Premier has been outstanding, our nurse was very knowledgeable, and professional. Would highly recommend!

Reviewed on Google on Aug. 6, 2019, 12:32 p.m.

Cherie Sanders — I wanted to write this review to say that the nurses that I worked with at this company were the most compassionate nurses that I think I ever came across. They were patient in training me. Chelsea the DON was also awesome. Let her know what you need and she will get it for you. The Human Resources Director Tiffany was extremely professional, empathetic and extremely swift when I had a payroll conflict. She rectified the situation immediately and communicated very well. The care that this company provides is phenomenal.

Reviewed on Google on July 12, 2019, 1:13 p.m.

Rebecca Morris — Premier Hospice provided Mom excellent care through her final two months of life. Mom dreaded and tried to avoid hospice care at first; but she was pleasantly surprised and extremely grateful for it once she was under their care. They were very prompt with getting Mom set up, and took care of informing us every step of the way. We were very impressed from the very first meeting with Lisa. It only got better...Jennifer, her nurse, made the transition for Mom a positive experience. She was compassionate, knowledgeable, and very personable. She provided top notch care of my mother from the first visit until the funeral home picked her body up. She was heading back to see Mom when she passed even though she wasn't the nurse on call at the time. She patiently waited for family to arrive to spend time with Mom and say goodbye to her. Then notified the funeral home, and waited until they picked her up. We couldn't ask for anyone to have done anymore. My Dad's only regret through this whole process was that he couldn't be put under Jennifer's care from now on. She was perfect in every sense of the word. We would highly recommend this company.

Reviewed on Google on April 16, 2019, 6:20 p.m.