Advocate Hospice

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About Advocate Hospice

Address

303 N Hershey Road, Suite C
Bloomington, IL 61704

Website

https://www.advocatehealt…

Phone

(309) 268-5930

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Reviews for Advocate Hospice

Helene Nogle — My husband was in home hospice care for 5 ½ weeks before he passed away last October 27, 2020. Our hospice team was absolutely incredible. Karen, our nurse, and Frank, the weekend nurse were nothing but professional, respectful, and empathetic, not just to my husband but to our entire family. Our home... Read more health aide, Tyangela, took care of my husband's basic needs with such compassion and tenderness. And our chaplain, Kim, met our spiritual needs. I cannot say enough about our amazing hospice experience. Read less

Reviewed on Google on Sept. 29, 2021, 5:40 p.m.

Tanya Norwood — The lack of empathy and unprofessionalism at this place is an understatement. I can't put into words the frustration I'm going through just to get simple service. If I could give a zero, I would have done so. Mom in need of meds, diapers and food (has a feeding tube) and we've been ... Read morewaiting for supplies for over a week. Now, we're without anything. I've been calling and waiting for a reply for 12 hours. The nurse on duty continues to tell the rep that she'll call back and she doesn't. This is unbelievable! Read less

Reviewed on Google on July 22, 2021, 6:51 p.m.

Andrea Johnson — I had the same experience as all of the other reviews. My main nurse, (Cindy) was very good, but the rest of it was terrible. My oncologist called them when I needed hospice for my mom so I didn't have time to look into any other hospices. My mom was in a lot of pain and we called for a nurse... Read more on the weekend and no one came. We called for a bed and they weren't going to deliver it for three days. I told them she would be dead by then. They would call me and never show up. They are just out to collect the Medicare money. I had to call them 3 times with very nasty messages in order to get help. Nice when you're mother is dying. Don't ever use them! I will be calling my oncologist and telling her never to call them for a patient. Read less

Reviewed on Google on July 22, 2020, 6:02 a.m.

Phyllis Graham — My father received “hospice services” through Advocate from May-February 18, 2019 ( the day he passed away). I have often heard positive comments from friends and family about the benefits of hospice. I would not rate the team members for my Dad as even close to being adequate. Grade given D-. The... Read more last 2-3 weeks of his life, their support and attention given to my dad were disheartening.
When I asked for grief counseling I had to explain, why. The week that he died I was told by email that a social worker did a visit w/him (clearly it could be seen he was dying). I was never reached out to. After his death, I heard from NO ONE. It is now clear to me this is a service that SELLS itself as support but in reality they just want to be paid. Nurses are not thorough, my dad fell, out of bed scar-on leg. I saw, they never mentioned. My dad dealt w/cognitive decline, social worker and CNA seemed clueless.
If you are interested in hospice I wouldn’t reject it, I would not necessarily reject Advocate,. I would never want you and your family to have the same team our family had. The most competent person we met was Lisa, she did the initial intake, it was downhill from there. My advice if team members are just going through the motions and don’t meet your needs contact someone and hopefully you can get different team members. Read less

Reviewed on Google on March 4, 2019, 7:39 a.m.

Debbie Kilroe — What a horrible place they should be shut down. My mother was in hospice for 5 days and a nurse never showed up. The sent a bag of medicine that was dropped off at 915 at night. They showed zero care for my mother. They never dropped off supplies. I was at the 24 hour CVS 90 minutes before she... Read more passed looking for supplies that should have come. When my mother passed at 1208 am the nurse didn't show up for 3 hours. The nurse finally came at 315 am and he walked in with a baseball cap on sideways with no apology or explanation of why. They gave my mother no dignity and she laid passed away for over 3 hours before a nurse finally came so I could then finally have the funeral home transport the body. Horrible!! Read less

Reviewed on Google on Feb. 26, 2019, 8:15 p.m.