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Andrea Johnson
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I had the same experience as all of the other reviews. My main nurse, (Cindy) was very good, but the rest of it was terrible. My oncologist called them when I needed hospice for my mom so I didn't have time to look into any other hospices. My mom was in a lot of pain and we called for a nurse on the weekend and no one came. We called for a bed and they weren't going to deliver it for three days. I told them she would be dead by then. They would call me and never show up. They are just out to collect the Medicare money. I had to call them 3 times with very nasty messages in order to get help. Nice when you're mother is dying. Don't ever use them! I will be calling my oncologist and telling her never to call them for a patient.
Reviewed on Google
on July 22, 2020, 6:02 a.m.
Dorothy Riles
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I didn’t want to give this place not even 1 star. Horrible, My mom was probably their oldest hospic patient for 4 years. First of all 2 years ago I was sent a sympathy card, I called and told them my mom is STILL HERE ON EARTH and I was told they got my mom mixed up with another patient really? The nurses was constantly changing the social worker Samantha was the best, I really hate when they changed her. when my mom was making her transitioning on her birthday June 18, 2019 I called and left a message for the Champlain no response until June 21, 2019( after her death) I told him I don’t need you now! I haven’t received NO SYMPATHY CARD YET now that she has actually passed away! I don’t need one now, I would suggest that if you’re looking for a good hospic company read the reviews, please don’t choose ADVOCATE horrible customer service!!!!
Reviewed on Google
on July 17, 2019, 1:20 a.m.
Phyllis Graham
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My father received “hospice services” through Advocate from May-February 18, 2019 ( the day he passed away). I have often heard positive comments from friends and family about the benefits of hospice. I would not rate the team members for my Dad as even close to being adequate. Grade given D-. The last 2-3 weeks of his life, their support and attention given to my dad were disheartening.
When I asked for grief counseling I had to explain, why. The week that he died I was told by email that a social worker did a visit w/him (clearly it could be seen he was dying). I was never reached out to. After his death, I heard from NO ONE. It is now clear to me this is a service that SELLS itself as support but in reality they just want to be paid. Nurses are not thorough, my dad fell, out of bed scar-on leg. I saw, they never mentioned. My dad dealt w/cognitive decline, social worker and CNA seemed clueless.
If you are interested in hospice I wouldn’t reject it, I would not necessarily reject Advocate,. I would never want you and your family to have the same team our family had. The most competent person we met was Lisa, she did the initial intake, it was downhill from there. My advice if team members are just going through the motions and don’t meet your needs contact someone and hopefully you can get different team members.
Reviewed on Google
on March 4, 2019, 7:39 a.m.
Debbie Kilroe
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What a horrible place they should be shut down. My mother was in hospice for 5 days and a nurse never showed up. The sent a bag of medicine that was dropped off at 915 at night. They showed zero care for my mother. They never dropped off supplies. I was at the 24 hour CVS 90 minutes before she passed looking for supplies that should have come. When my mother passed at 1208 am the nurse didn't show up for 3 hours. The nurse finally came at 315 am and he walked in with a baseball cap on sideways with no apology or explanation of why. They gave my mother no dignity and she laid passed away for over 3 hours before a nurse finally came so I could then finally have the funeral home transport the body. Horrible!!
Reviewed on Google
on Feb. 26, 2019, 8:15 p.m.
Laura Tellor
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My Family was extremely saddened by the extreme lack of care and concern our mother received during the last 30 days of her life. Different nurses every few days, pain medications not ordered on time and we were told the doctor was getting "irritated" we kept calling because of a input error with the pharmacy. Bed sores that were discovered by my family because no one thought to use a wedge pillow until it was too late. Laying in urine because nurses were not trained properly. In our grief my mom still had her bra on that was binding on her back, and no one with hospice thought to remove it. I would advise every family to do their homework before selecting Advocate Hospice. There was no compassion whatsoever until they sent Kim the Chaplin who was amazing and sang to my mom. She is much too talented to be working for such an irresponsible FOR PROFIT company. I could write 10 more paragraphs but instead I will be placing a formal complaint with a Medicare beneficiary ombudsman with very detailed information.
Reviewed on Google
on Feb. 5, 2019, 11:45 a.m.
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