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How to Close the Paypal Account of a Deceased Family Member

Paypal is a payment platform used by over 392 million people, so knowing how to handle a Paypal account after someone dies is useful. Closing a Paypal account is easy to do, so long as you have the right documentation and know the steps to take. Here’s how to close a Paypal account after someone dies.

How do I find someone's Paypal account?

If you’re trying to find out whether the deceased had a Paypal account, you’ll need to at least know the email address associated with the account. If you have access to the decedent’s email inbox, do a quick search for ‘Paypal’ to see if any receipts show up.

If you’re unsure whether or not the deceased had a Paypal account, it may be worth sending in the required documentation to Paypal’s support team and requesting that they close the account if there is one associated with an email address. At this time, there is no official tool to find out if someone has a Paypal account by looking up their email address.

Can you withdraw money from a deceased person's Paypal account?

You should not be withdrawing money from a deceased person’s Paypal account, bank account, or other payment account unless you have the legal authority to do so (which generally means that you’re the executor of the estate or the appointed administrator). Many institutions will require you to submit documentation showing your relationship before they can assist you with withdrawing funds from an account.

How to delete a Paypal account

If you’re in charge of the deceased’s estate and are trying to find out how to close a Paypal account (with a balance or without a balance), the good news is Paypal has made the process relatively straightforward. Follow these steps to close a Paypal account.

Step 1: Gather documentation

Paypal requires documentation to be gathered and sent to them before they can take actions on a deceased person’ account. Here are the documents you’ll need to collect and be prepared to send into Paypal’s support team:

  • A cover sheet from the person requesting the account be deleted (this person needs to be legally authorized to act on behalf of the decedent’s estate) which identifies the account by email address and states a request to have the account closed
  • Your email address (so the team can reach out to you directly)
  • A copy of the death certificate
  • A copy of your government-issued photo ID
  • Legal documentation or a copy of the will that shows you are the executor of the estate or the appointed administrator
  • Documentation issued by the state, if there is no living will

Note: Paypal will not return any mailed documents and will destroy any mailed documentation after it has been reviewed.

Step 2: Send the documentation to Paypal

Paypal requests you gather the above documentation and submit it to them by mail. Once you’ve gathered all the documentation, mail it to Paypal at the following address:

P.O. Box 45950
Attn. ICA
Omaha, NE 68145

Step 3: Receive funds

If there are funds in the account, Paypal will disburse them either by check (in the name of the deceased account holder) or by transferring them to the bank account that was linked to the Paypal account. They will likely reach out to the person requesting the account be closed regarding the preferred method of transfer.

Closing a Paypal account is just one of many tasks you’ll be responsible for as an executor of an estate. For guidance and useful information on these tasks, check out Ever Loved’s Post-Death Checklist.

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Last updated March 30, 2022
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