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How to Close the Venmo Account of a Deceased Family Member

Venmo is an app used to send and receive money between individuals and companies. If they had one, closing a deceased person’s Venmo account is one of many steps you should take as an executor to ensure all the deceased accounts are reconciled and handled and that all the money in the estate is accounted for.

Before deleting a Venmo account

Before you close a Venmo account for your loved one, it’s worth taking a quick look at transaction history to see if there are any regular payments that may be sent again after the Venmo account is closed. (For example, if your loved one owned rental properties, it’s possible that there are tenants who pay rent each month through Venmo.) If you know the recipients or those making payments, you’ll need to reach out to them to notify them that the Venmo account is being closed and direct them to other ways to make payments (if necessary).

How to delete a Venmo account

When it comes to deleting a deceased person’s Venmo account, you have a few options. If you have access to the account log-in information and phone, you can delete the Venmo account in the app itself. Here are the steps to do so:

  1. Log into the phone and Venmo app.
  2. Once in the Venmo app, make sure you transfer any current Venmo balance to an outside account.
  3. Click the icon in the bottom right corner.
  4. Click the Settings icon in the top right corner.
  5. Go to Account.
  6. Click ‘Close Venmo Account’.

Closing the Venmo account will make sending and receiving money on Venmo no longer an option.

If you do not have access to the Venmo account and want to delete it, you’ll need to reach out to Venmo’s support team. To do so, gather as much of the following information as possible:

  • The decedent’s full name and email address on teh account
  • Your full name
  • Information on your relationship to the deceased
  • A photo of your government issued ID
  • A copy of the death certificate
  • A copy of any legal documentation showing that you have the authority to act on behalf of the deceased and their estate

Once you’ve gathered this information, send an email to cardsupport@venmo.com with the documentation attached. In the email, let the team know that this person has passed and you’d like to transfer any remaining funds and close the Venmo account.

Can you withdraw money from a deceased person's account?

If you are not the executor of the estate, you can face criminal penalties for withdrawing money from a deceased person’s bank account or payment accounts – even if you’re one of the beneficiaries. Unless you’re the executor of the estate, it’s advised that you do not withdraw any money from a deceased person’s accounts to avoid legal trouble.

Closing a Venmo account is just one of many tasks you’ll need to take care of after someone passes away. For free guidance in an easy-to-use checklist, be sure to review Ever Loved’s Post-Death Checklist to manage tasks after someone dies. See the list

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Last updated June 15, 2022
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