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About Hospice of the Panhandle, Inc.
330 Hospice Lane
Kearneysville, WV 25430
Kearneysville, WV 25430
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Reviews for Hospice of the Panhandle, Inc.
Kimberly Strahin — My father was admitted under hospice care last spring. I have very mixed feelings about the agency. When my dad was first admitted to hospice we were very pleased. We had a wonderful social worker, Alice that helped us through the entire hospice process and gave us support that we needed. Unfortunately a month into my dads hospice care she retired. The hospice aides are amazing and every aide that came into our home were caring towards by father, so I give the aides 5 stars. My dad also had a 4 day respite care in the in patient facility which was amazing and the facility and all the staff were outstanding and caring and I give the inpatient facility 5 stars. The next four months went by and we NEVER heard from the new social worker nor did she reach out to us to see if we needed any type of support. We ended up calling the VA home based program for our support as my husband was in caregiver burnout due to being my dads 24/7 caregiver. Again the hospice social worker never reached out to us even when the nurses identified that my husband was in caregiver burnout. I will not say the nurses were bad but there were issues that arose and there was complete lack of communication by management to both myself and my husband. The nurses treated my father well and cared for him as expected. We were extremely disappointed when my father was abruptly discharged saying that he improved slightly in his ADL's and weight was stable. During the 5 months that my father was in hospice care he declined as expected and I find it hard to believe that the nurses were reporting he had improved. Further more we were told that his weight was stable and when I spoke to management and told them my concerns regarding his weight (Failure to thrive) I was told he did not meet criteria to remain in hospice. When he came home from the hospital and began hospice care he was 138 lbs and when he was discharged 5 months later he weighed 128 and currently continues to lose weight as well declining in his ADL's. I feel he was prematurely discharged. There are no other hospice in the area were we live. I would not recommend Hospice of the Panhandle due to our issues we encountered and the lack of support and communication
Reviewed on Google on Feb. 14, 2019, 6:54 p.m.
Reviewed on Google on Feb. 1, 2019, 6:33 a.m.
Reviewed on Google on Dec. 13, 2018, 4:30 p.m.
Reviewed on Google on July 11, 2018, 7:29 a.m.
Reviewed on Google on Dec. 3, 2017, 9:24 a.m.