steven huffstutler
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My mom received a referral from a local rehab hospital at her discharge for return home. She'd been screened for possible stroke at a local hospital (no stroke evidence found), then rehabilitation was suggested for balance and strength improvement. The social worker at the rehabilitation facility suggested Tender Heart as a good option for limited PT, OT, home health aide, and nurse checks 1-2 X/week as recommended by her supervising neurologist. Initial intake screening by Tender Heart was professional, detailed, promising. I have supervised mom's care for three years. I work full time. No professional advice or orders given by her physicians for inpatient care, with their understanding of my limited availability daily due to my work. Mom discharged from rehab able to walk unassisted with walker over 100 ft daily, use of wheelchair for self transfer, toilet, bathe, etc. Upon return home, mom often refuses to help me help her- claiming she can't do these things. In person neurologist consult two weeks ago states to her and I she is capable and needs to cooperate. I received multiple calls over a 45 min period from Adult Protective Services agent yesterday, aggressively demanding to know why I wasn't with her around the clock. I explained I work and my schedule prevents this. Explained there's been no medical advice or orders given stating this is required for mom's care. APS agent was very aggressive, demeaning, and acted as if I am somehow responsible for mom not being cooperative with some home health care visits (initial intake I asked to have appointments scheduled by me so that I could have her dressed and door unlocked for their entry. I limited the abuse of the APS agent and gave my requirements for her courtesy and respect. It appears that a staff member of Tender Heart has reported mom's limited cooperation with her normal self care as abuse or neglect on my part. Please be very cautious of your interaction or work with representatives of this privately owned firm. They have not in my interaction with them since intake, been honest, communicated clearly, or informed me of any concerns about mom's condition. I have communicated near daily to her assigned caregivers by phone and text my concerns about mom. They have the contact information for mom's neurologist, provided by me, and have been asked to consult with him about any observations during their visits from the outset. It's upsetting to mom and me to have to endure APS interrogation claiming neglect and lack of provision of round the clock care when no representative of Tender Heart has spoken to me about this, and her neurologist hasn't ordered it or spoken to me about it. They are not your advocate or team member in helping you care for a difficult parent. They have acted subversively, and in bad faith. Additionally, one of the caregivers entered her home unauthorized, without discussing it with me, using a different access point than authorized without my permission. This has been extraordinarily stressful for mom and for me in interacting with the business. I don't want anyone else to suffer from their lack of candor, lack of honest communication, and attempts to treat me as a limited caregiver for an independent adult as if I am somehow at fault for her refusals and lack of self care that is developing. If their report to mom's neurologist was that they believe she needs 24 hour care, shouldn't they have discussed this with me concurrently? Certainly before making an Adult Protective Services referral as if mom is being neglected? Really, a nightmare experience.
Reviewed on Google
on Oct. 10, 2020, 11 a.m.
Nona Cox
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The first person that came by gave us high hopes. Every single person after that was horrible. These are not nice people. The behavior was so unprofessional and they acted so put upon to have to be there. I do not recommend this agency to anyone.
Reviewed on Google
on Dec. 13, 2017, 8:32 a.m.
Tim C
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The initial intake RN ( L.H.?) was likeable and professional. The second nurse that they sent to our home was a little judgmental and not really liked by my spouse who said she did not give off a terribly respectful vibe. I personally met an LVN (A.W.?)who called on my Mom in our home and she was ok. I am a seasoned RN so healthcare comes very naturally to me and I know what to look for. My Mom never had a home health aide come to our home to tend to her hygiene/ADL needs and this with the primary reason that we requested home health services. In general Tender Heart was not responsive to our needs. By all means don't miss a phone call from them because it will take ages for them to respond- if they ever do at all. Several calls from them were made as follow up regarding our satisfaction, but our unhappiness never seemed to make it to the desk of someone who could effect a positive change. The calls from their offices just seemed to be lip service with no appreciable follow through. This company does not dot it's "i's" or cross it's "T's" very well was my experience. I did not get the impression that it was well managed. They never sent an aide out to us over the two month period and we were ultimately dropped because they did not have the staff to come to our home located in S.W. Fort Worth- it was too far from their offices we were told. I do not recommend this company.
Reviewed on Google
on Feb. 9, 2016, 12:44 p.m.
Nurse Armstrong
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I am a new employee and I was impressed by Mrs. Kay Seriki the administrator. She is the most caring and compassionate person I have met in the home health business. While interviewing with her, it was my belief that she was the Nursing Director. She demands that patient care be top notch and the company is JCAHO certified.
Reviewed on Google
on June 26, 2014, 7:42 a.m.
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