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Hospital of the University of Pennsylvania

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Hospital of the University of Pennsylvania

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About Hospital of the University of Pennsylvania

Address

3400 Spruce St
Philadelphia, PA 19104

Website

https://www.pennmedicine.…

Phone

(215) 316-5151

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Reviews for Hospital of the University of Pennsylvania

Nataly Nguyen — This is one of the best hospital in PA. My dad’s live was saved here. Everyone from this institution from doctors to parking garage personnel are respectful, helpful, and kind. We had the best experience here every time I bring my dad in for any service. Five stars is not enough to rate how great this... Read more

Reviewed on Google on Sept. 5, 2022, 12:37 p.m.

Double D — Would love to give zero stars. This place is the worst run ER in the city of Philadelphia. We have been waiting in the same seats for nine hours. My mother has lung cancer and pneumonia. When you go to the desk to ask when we can get to review the antibiotics she needs you get treated like a piece of... Read more

Reviewed on Google on Aug. 31, 2022, 7:18 p.m.

Cathy Goodwin — The scheduling system is a bureaucratic nightmare. I was interested in a particular doc who's both family and sports medicine. I work out a lot and get occasional injuries and figured it would be nice to have someone who knew me for both. The scheduler said (a) family medicine and sports appointments... Read more would have to be booked separately and (b) only one body part per visit, although each body part would take about 5 minutes. It took 3 separate calls, each with a long wait, to learn this. I found a PCP elsewhere and will use Rothman for sports medicine.

Then I tried to get an appointment for a gynecology problem. I chose a doctor listed as taking new patients and applied online. When I called back, they said my request was filed by the name of the doctor I requested. I then waited online almost 30 min to be transferred to gynecology. The gynecology scheduler (after another 20 minute wait) said the doctor I chose wasn't taking new patients for the rest of the year. She asked me who else I might want to see. I asked her who was available within the next 3 months. She offered the names of one doctor with a lot of negative reviews and a nurse practitioner who seems to specialize in prenatal care. I later met someone who'd been to that doctor; she said he was mediocre at best. My issue was not related to obstetrics. I had no guidance in choosing any doctors.

This was an enormous waste of time. If doctors aren't taking new patients for six months, they should not be listed as taking new patients. I wanted an experienced doctor and did not want a CNP. The scheduler said to try Dickens which seems to be mostly obstetrics. I gave up and went somewhere else.

The "new patient" appointment is a racket anyway. The scheduler said, "They know you if you've been there." That's a blatant lie. You fill out your history and forms online. Doctors don't do anything different for new patients, especially if you're there for a problem and not a checkup. They don't remember most of their "old" patients and hopefully they won't trust their memory anyway. They just read the chart.

I've been to a good Penn specialist a few years ago. I was referred by the doctor's friend who let me bypass the system and call the specialist's office directly. I get the feeling that's the only way to get in to see an experienced, competent specialist.

An encounter with schedulers makes us understand why the movement for legal assisted dying is gaining momentum. If you're symptom -free and just want to schedule a "preventive" test at your leisure, you're fine. If you've got a problem, you're on your own. What's the use of a top quality hospital if you only get access to the least qualified, lowest-rated professionals? And you wait three months to see them. Read less

Reviewed on Google on July 9, 2022, 6:54 p.m.

Ernest Asbury — I have had 5 surgeries here and they were top notch.. im currently in the Er with Asthma I have been sitting for hours weezing and I asked them how long will it be before I can be seen. I could have stayed home and suffered this is absolutely ridiculous. This is supposed to be one of the best Hospitals... Read more

Reviewed on Google on June 29, 2022, 3:13 p.m.

Tracy Jarvis — I have been at this facility for a month now. They are taking such a good care of me here. There is nothing I can say bad about this facility. I traveled here from NJ because the hospital just couldn’t get the job done. The facility is clean, rooms cleaned daily. You yourself are kept clean and ... Read more

Reviewed on Google on April 29, 2022, 2:34 a.m.

People cared for by Hospital of the University of Pennsylvania

Reginald Anderson

Philadelphia, PA, USA

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