Heritage Hospice - New Kensington

Frequently asked questions

Answered by Heritage Hospice - New Kensington

• What resources do you offer patients and families beyond basic care?

  Hospice is a philosophy more than just a level of care. It is about comfort and time. Hospice services include an entire specialized team devoted to your medical, emotional, and spiritual needs. Medically, care includes your care team, durable medical equipment and medications related to your hospice diagnosis. Emotionally and spiritually, our team includes a social worker, chaplain, and volunteers here for the needs of both patient and family – not just during your care but for up to 13 months after physical care ends.

• What makes you stand out from other hospices?

  We know you have choices about the hospice care you receive. We have worked passionately to differentiate Heritage Hospice from other home healthcare options. Hospice care is considered the gold standard in end-of-life care across America. We take our responsibility seriously and do everything we can to make sure your experience exceeds your expectations of what excellent healthcare should be throughout our community.

• What does care look like for the average patient?

  Hospice care includes a complement of benefits for eligible patients, related to the diagnosis including clinical services, durable medical equipment (like a bed or wheelchair), medical supplies (like wound care), and medications. The clinical services involve our physicians, nurses, home health aides, medical social workers and chaplains. We also have volunteers available to provide additional support.

• What is your patient care philosophy?

  At Heritage Hospice, we provide family-focused care to meet the medical, emotional, and spiritual needs of our patients and their loved ones. We take the time to listen and honor your choices as we walk with you through life’s journey. Our goal is to maximize quality of life, so you can enjoy time with those who mean the most to you. Our hospice care team is with your family and loved ones, every step of the journey.

• What is the history of your hospice?

  We founded Heritage based on a deep-seated desire to provide quality end-of-life care in Pennsylvania. With backgrounds in the Veterans Administration and as practicing physicians, we determined that there was an opportunity to provide a better hospice option for patients and their families. We know you are looking for trusted healthcare professionals to care for someone that is important to you. No request is too small, and no health need is too large for our specialized staff to address. If you give us the opportunity to serve you and we don’t exceed your expectations, then I ask you to contact me directly. Your feedback is essential to us and vital to the service we provide to future patients, families, and healthcare professionals. It is our family’s wish to care for our community with the same compassion and dignity we would provide to our own families.

Other questions? Give them a call:  (724) 334-6600 (724) 334-6600