The Hospice at Lourdes

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About The Hospice at Lourdes

Address

4102 0Ld Vestal Road
Vestal, NY 13850

Website

https://www.lourdes.com/c…

Phone

(607) 798-5692

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Reviews for The Hospice at Lourdes

Paul Howard — These people have no compassion. They're supposed to make the patient comfortable but have no interest in the patient or their family.

Reviewed on Google on Nov. 7, 2020, 7:01 p.m.

Shannon Knox — Poor communication between staff. Very poor follow through with what they say they will do for you and your loved one. My father just passed away and went through unnecessary suffering because the nurses did not check vitals and look over his body for reasons why pain wasn't being managed by increased... Read more amounts of pain medication because they didn't want to add extra discomfort which is ridiculous... they just wrote it off as the dying process and said the process of dying is hard. One nurse said he will die in an hour and proceeded to sit on our couch staring at us and him for over two hours and finally just left. Without ever checking him over. After hours of him suffering different nurses were sent after we demanded more help for his pain that found that his bladder was distended and after a catheter was put in he was able to have relief and he passed minutes later. A nurse actually recommended not to have a catheter put it because it would cause some discomfort at first. We were never informed of the benefits of a catheter and that sometimes people cant expell waste at the end of life which may prolong their experience. The nurse that came after he passed said she'd have hospice out the next day to pick up all the equipment and she never did. We were told my dad couldn't get IV at home for better pain management early on and on the last day he was alive we were told that that could've happened but that it was no longer an option because of his level of dehydration. It is so angering to know my Dad wasn't properly cared for and we weren't properly supported and that he had to endure unnecessary suffering. It seems like there is very poor consistency and follow through within this agency and it is very sad. I would never recommend this agency to anyone. People would be better off dying in a hospital where they can actually get consistent and thorough care. What's the point of having the ability to die at home if you won't be adequately cared for? Read less

Reviewed on Google on March 11, 2019, 7:27 p.m.

Patrick Lepkowski

Reviewed on Google on Feb. 11, 2019, 12:02 p.m.

Amy Pessarchick

Reviewed on Google on Nov. 30, 2017, 3:12 p.m.