Masonicare Home Health and Hospice

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About Masonicare Home Health and Hospice

Address

104 South Turnpike Road
Wallingford, CT 06492

Website

https://www.masonicare…

Phone

(203) 679-5200

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Q&A

Can you provide in home overnight care? – Frances B.

Masonicare Home Health and Hospice

Can you provide in home overnight care? – Frances B.

Masonicare Home Health and Hospice

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Reviews for Masonicare Home Health and Hospice

E. M. — I’m pleased to write a wonderful review highlighting the excellent services my husband has been continuously received from Masonicare Home Health services!
After suffering a devastating stroke in 2017 which has left him both physically and cognitively handicapped. Masonicare has been coming to our... Read more

Reviewed on Google on April 16, 2022, 7:33 a.m.

Anne Richardson — Our doctor’s nurse chose Masonic Hospice care. Because of the Masonic Care name I thought my mother would be getting the best care. I agree with most of the negative comments made on this page. My mother went from semi okay to deceased in 3 days and it happened on a 3 day holiday weekend so I was constantly... Read more

Reviewed on Google on Feb. 9, 2022, 3:03 p.m.

Gem Rides — Based on my ongoing experience, I HIGHLY recommend that folks consider hospice services for their loved elsewhere. Masonic hospice continues to be one of the most heartbreaking suggestions I've ever made, based on the following:

Caseworker Engagement:

We were told that the "caseworker"... Read more would NOT speak to or email ANYONE except the"primary person" (aka whoever lives with patient). That alone qualifies for zero stars. We realize you are busy, but SHAME on you. Caseworker also stipulated that only the "primary person" is allowed to be present during provider visits (???)
These policies place an ENORMOUS burden on the "primary"; not only are they responsible for care 24 hours, they are tasked with all communication regarding the patient. These unsubstantiated policies are disenfranchising to the patient and to the family unit.

Patient Care:

Wish I could comment, but again- lack of communication. Patient reports she"isn't allowed" to see or talk to her regular doctors. Caregivers also vary, there's no assigned team. Most importantly, patient idoes NOT believe that she should be in hospice, but her caseworker cautioned against false hope" (NO diagnosis was ever given) Aside from that, worker visits are frequently rescheduled, patient reports they're also either early or late..

Masonic assured us that they would take charge of all medical care( ie follow up appts); yet when several providers reached out regarding missed appointments, I learned that they weren't even informed of hospice placement.

Family Supports/services:

There are none.
No counseling.
No grief groups.

There was a single brief family conference call, in which the caseworker arrived late and hurriedly provided a generic medical update. She talked over/ignored several questions. She declined to provide neither medical decision making information (ie how did patient end up in hospice?) .. nor contact info for someone who could.. We were also told there would be a review in 3 months, and that if there was any improvement she would not get' home healthcare".

Masonicare does have the reputation as a multimodal provider of first class care, and I stress that this review pertains only to Hospice. I truly hope corporate will take notice.

I will NOT RESPOND to a request for "more info"at the risk of compromising my family member's care and these experiences are clearly not isolated. Read less

Reviewed on Google on Sept. 21, 2020, 11:11 a.m.

Elizabeth Sullo — Mother choose Masonicare based on hearing the name. Mom was hospitalized with end of life breast, brain and lung cancer. Yes it was hard for her to understand this was happening because 3 months prior she was fighting the disease. Once in care of Masonicare, our hell as a family began. Instead of us... Read more

Reviewed on Google on Jan. 17, 2020, 8:54 a.m.

Bobbi Oconnor — Try to find a different home care provider before hiring Masonic Care! After my doctor placed an order for home care & physical therapy it took 9 days for a phone call from Masonic Care. It then took 3 more days before an intake nurse to arrive and then another 3 days for a nurse to evaluate my ... Read more

Reviewed on Google on Oct. 26, 2017, 4:37 p.m.