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Kindred Hospice II

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Kindred Hospice II

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About Kindred Hospice II

Address

10800 Financial Centre Parkway, Suite 380
Little Rock, AR 72211

Website

https://www.kindredhealth…

Phone

(501) 223-8868

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Reviews for Kindred Hospice II

LaTraci Spotwood — *Continued from previous review
These people will not care about your family or your loved one, they only care about money. Please don’t be deceived by their initial kindness painted to be authenticity. This is only to get your loved one as a patient. Find an agency that employs people that truly have... Read more a passion for helping people during difficult times because they do not. Read less

Reviewed on Google on Jan. 27, 2021, 9:20 p.m.

LaTraci Spotwood — *Continued from previous review

We had a CNA, Lutrinia, who was very lackadaisical about her work and only showed up for 10 minutes and left and her next contact was a phone contact which she stated she was approved to do. A nurse, Delneta, who thought it would be a good idea to tell us when our mom... Read more would receive services after we requested a schedule from her and the CNA for my mom to get bathed in the mornings. She stated “your mom doesn’t have to take baths in the morning she can take them in the evening” and “I can’t give a time I can see her I am just going to have to work her in because I have a lot of patients” and “no CNA can give a time for when they are going to come”. A chaplain, Wayne, who introduced himself as the current chapel asking about funeral arrangements but was obviously happy to be going to another position because he stated “this is the only time you will see me as a chaplain. I am moving to bereavement so the next time you see me it will be after your mom has passed”. At this point, my family decided this is not the right provider for our mom. We were then contacted by Janessa, the clinical manager. We informed her of our issues to only be told by her “we have 150 plus patients so you probably won’t get the same CNA everyday if you want your mom to have a bath in the mornings” and “with Hospice sometimes you have to have hard conversations with the family so the staff is going to talk about funeral arrangements and death…I’m sorry you all got the wrong perception”. We again said this is not going to work for us only to get another call from nurse Delneta to inform us that she is our mom’s nurse. Nurse Delneta then stated “we are not care givers, you all are the care givers we are just there to assist you”. All we asked for was some structure which could be provided by a schedule and some compassion when speaking to us. Again we informed her that we are not interested in them being our mom’s service provider. We received another call from another staff person asking us to change our minds. All of this occurred over the course of 5 days and two days were weekend days. This is also the condensed version of our experience with them. Read less

Reviewed on Google on Jan. 27, 2021, 9:18 p.m.

Traci Eggerson — I strongly encourage anyone to exhaust all other resources before using this agency. The staff is very dishonest and deceitful and lack compassion and sensitivity that is very much needed during the most difficult time in a family’s life. My comment is very long and I had to make multiple posts due ... Read moreto word limits but worth reading to get a good idea of the type of people that work at this agency. Our mother was initially receiving physical and occupational therapy through home health but her health declined quickly. We spoke with Malinda Black on several occasions regarding Hospice services. She even participated in one of our family meetings to provide us information to make an informed decision regarding the next step in caring for our mother. Malinda told us that she believed that the doctors may have missed something in diagnosing my mother and with Hospice’s 24 hr comprehensive nursing services it was possible that the nurse could discover it and her medical needs could be addressed. Once her medical needs could be addressed she could transition back to home health. We all thought this option was amazing so we jumped on board. The following day the nurse, Delneta, came and completed an assessment. She stated that our mom’s condition’s was regressive and addressing medical needs was not a priority making her comfortable should be the priority. We were taken aback because the information was completely opposite of what we told the day before. After speaking with the Hospice doctor, the nurse informed us that our mother was terminal and would be removed from all her medication. The nurse was informed that we were having a difficult time processing the information because we had a different expectation about our mother’s progress but understood her current state. We had several conversations with nurse Delneta that day which all repeated to her that my family was struggling with processing the information. She continually stated that she understood. Nurse Delneta called roughly 3 hours later and asked if we had started making funeral arrangement for our mother. She was again told we were trying to process where were with our mother’s condition so no, funeral arrangements hadn’t been made. This was only the beginning of the callousness exhibited by the staff.
*continued on next post Read less

Reviewed on Google on Jan. 27, 2021, 9:16 p.m.

Teresa Gale — Our family’s experience with Kindred Hospice was excellent. They were called in for my Mom on a Tuesday afternoon late and the Nurse Belinda was there by 7:00 pm and stayed a couple of hours making my Mom comfortable and our family educated on their process. She lives an hour and fifteen minutes from... Read more us. Through the whole horrible experience of losing our Mom, they were there every day caring for her making her comfortable and being so compassionate with our family and we were very needy...After she passed Belinda came and stayed with us and made sure we were all ok. I would recommend Kindred to anyone who needs hospice services. Thanks again Belinda!!
Sincerely
The Goldie Reese Family Read less

Reviewed on Google on Nov. 1, 2020, 2:37 p.m.

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