Royal Empress Memorial Tree

Paradise Urn Company will take back or exchange any product for any reason within 15 days of the purchase.

Contact us within 7 days of delivery.

We do not accept cancellations.

There will be a restocking fee of 15%.

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The only exception to the return policy is:

We will not except any returns after our 15 day policy has expired.
(due to seller or customer fault all sells final after 15 days of purchase at close of business. (Ex: 10/1-10/1 5:00PM MT) sell finalized.)

We cannot accept returns that have had ashes or remains in them.

We cannot accept returns that have been buried or weathered outside.

We cannot accept returns that have been engraved or personalized.

We cannot accept items damaged by the customer.

We cannot accept returns that are damaged due to poor return packaging by customers.

Expedited shipping costs will not be refunded. (Express, Next Day Air, Two Day Air, Three Day Air).

We reserve the right to charge for exchanged items.

We reserve the right to change this policy without notice.

Once returned, ​goods will be inspected before a refund is issued.

We are a family business and therefore take great care in packaging and inspecting your order. Occasionally an item for unforeseen reasons can arrive damaged. If for any reason it does please contact Paradise Urn Company immediately.