Shelby Gacer
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Tulip made things very comfortable and easy for our family during this difficult time. The communications through phone was great and the communication through email was very convenient. We were updated every step of the way. Thank you!
Reviewed on Google
on Feb. 13, 2023, 10:07 a.m.
Zena C
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You guys were awesome! Very transparent in what to expect, & always received a timely response to my inquiries. Your staff is very compassionate & caring. I would definitely recommend your company. Thank you from the bottom of my heart for everything ♥️ 😊
Reviewed on Google
on Dec. 23, 2022, 4:36 a.m.
Tina Ashton
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Unfortunately I would NOT recommend Tulip at all. In the beginning everything seemed to be well planned out. I made all the arrangements ahead of time, paid for it and uploaded documents from the Trust to the website. My mom was on hospice and I might be out of town when she passed. I had hoped this... Read more would help while dealing with the grief and not having to take care of these matters after she passed. One of their selling points when I spoke to someone over the phone was the quick response to picking up my loved one at the Memory Care Home.
From the beginning once my mom passed NOTHING went as planned. I called Tulip to pick up my mom and they said they were running behind and didn't think they could pick her up from Memory Care in the 4 hour window. Then the next day they called to get my credit card information as that didn't process or show up from their website.
A lady Dom, Dominique called me promptly from Tulip letting me know she would be helping me with the process. The Trust documents didn't upload to the website, I was out of town and not able to upload or send them again. So she said in 7 days she would email another form to fill out to proceed forward with the cremation. She was going to be on vacation for a while and would follow-up with me when she returned. I never heard back from her so I had to call Tulip, they left a message for her. Then I receive and email from her and completed the forms promptly and emailed back.
After that last email I waited a week and still had not heard anything. I called Tulip again to see what the status was and if my mom had been cremated yet. I was put on hold so they could get Dom to speak with me. She said that all the crematoriums were currently down and they are backlogged. That maybe in a week they would be able to complete this task. At this point she had been gone for close to a month and they still had not cremated her.
Dom told me she would call me the following Friday to follow-up. She never called me on Friday so Monday morning I called Tulip again. Dom said she was out sick on Friday and that is why she didn't get back to me. However they were finally able to cremate my mom. She said I could go to the crematorium and pick her up or they would ship the urn to me free of charge. When I Googled Tulip and office came up in a city near me but to pick up the urn it was about 45 minutes away from me. I asked her to mail the urn to me but needed this done quickly as I was only at the mailing address that week. By that Wednesday I had not received any email to confirm shipment. I called Tulip again to see what was going on and to speak with Dom. She was out sick again and I left a message for someone else to get back to me. I ended up calling the crematorium directly and asked them to please not ship the urn and I would come the following week in person to pick up. They have a very short pick-up time within 2 hours on certain days. I called Tulip back and asked them to note the file I would be picking up in person and not to ship.
The following week I picked up the Urn and other items. I was very pleased with all that and thankfully the process at the crematorium went smoothly. I was in and out finally with my mom in under 5 minutes. I also did order 10 death certificates from the Tulip website and to my surprise that did show up quickly.
I can not express how extra upsetting and stressful Tulip made this whole process. Maybe if you are in a different area and have another representative things might be different. They might have one person handling too many territories and be overworked. Dom covered CA, OR and WA.
Doing things on-line you would expect it to run a lot smoother, especially when dealing with the passing of a loved one. Dom seemed genuinely caring but that lack of follow-up was totally unacceptable. I had to call Tulip over 9 times for status and get things moving, that is a big failure and I'd rate them a negative 10 stars if I could. I'd recommend going with a local cremation service and save yourself the heartache. Read less
Reviewed on Google
on Dec. 17, 2022, 6:44 p.m.
Tara Cruz
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Well for my story it was different than most people. I did not know my father at all, but it was his choice’s. When being told that you and your siblings are next of kin and have to take care of all of this it was scary and I can say I was mad. When I was told about your company I did my research to... Read more find out all I would have to do then called your wonderful staff. Saul was the first person that helped me and he was so amazingly understanding on what me and my brother wanted. Then as it progressed I work with many other staff members and they were truly wonderful and understanding. I would definitely recommend my friends and family to use you. Thank you all for your support in my hard time of my life.
Tara Cruz Read less
Reviewed on Google
on Nov. 30, 2022, 3:57 p.m.
J C
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The staff were kind, patient, helpful, and compassionate. They walked me through every step of the process and kept me updated along the way. I have never gone through this process before and I truly appreciated their professionalism. The staff at Tulip made a difficult time a little bit easier to deal... Read more with. It was so convenient to be able to complete all the paperwork online and over the phone. I was able to get a lot done on my work breaks. This was key since I’m balancing working full time, school full time, and caring for two sick, elderly pets, and dealing with my own health challenges. I have a pretty full plate and Tulip helped lighten my load without causing me to take on debt. Jshurene, Lucy, and the woman who handled the initial intake (I apologize for not remembering her name) we’re all lovely and warm throughout our interactions. I can’t thank them enough. Read less
Reviewed on Google
on Sept. 20, 2022, 8:54 a.m.
Laura Zook
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This was the most challenging decision of my lifetime and this process thru Tulip was what I needed.
Reviewed
on May 24, 2022, 5:13 p.m.
Tim Cromwell
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Completely caring and understanding, worked with me to overcome obstacles.
Reviewed
on Jan. 25, 2022, 11:52 a.m.
Cynthia Bottero
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Tulip Cremation was amazing from start to finish. Each and every staff member I spoke with was kind, caring, respectful and comforting in this trying time for those of us who truly oved Johnny.
John was about so much more than his music; he was an amazing artist both graphic and freehand; he could ... Read morecatch a fish blindfolded with both hands tied behind his back; he learned about cars and motorcycles from his father Theo Mirani; he loved all animals, especially "Butch the Wonder Dog... Read less
Reviewed
on Jan. 23, 2022, 6:54 a.m.
Greg Humphrey
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I am pleased with the service. We needed just a basic cremation, it was low cost and thier process was well run. I was happy to have them available even with COVID surge and over the Christmas holiday. They kept me informed of each step and things happened when they said they would.
Reviewed
on Jan. 25, 2021, 5:32 p.m.
Michele Nelson
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Tulip Cremation was very caring and sensitive regarding our wishes involving Jeremy's passing. Though initially there was an error, they took responsibility and made sure everything was handled to my complete satisfaction. I highly recommend this company.
Reviewed
on Feb. 2, 2020, 11:57 a.m.
Donna H
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I'm so thankful we found Tulip Cremation. After my sister's unexpected illness and death, Tulip was so helpful, explained everything, and took care of all of the details. They kept in touch by phone and email during the entire process and even called me after my sister's remains were ... Read moredelivered. Everyone was so professional, caring, and empathetic. Tulip Cremation services cost only $650 including shipment. They exceeded our expectations and helped make a very stressful time in our lives a little easier. I can't recommend Tulip enough. Read less
Reviewed
on Feb. 3, 2019, 9:38 p.m.
Cindy Blair
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Tulip are FAKE. they are not a funeral home in Stockton. They are an office in san francisco that sell the bodies to local funeral homes. They do not care about grief, or family. They only care about money.
Clint Love of A Direct Cremation in San Francisco fronts the money while a team of cronies ... Read moreis behind the scenes. They have lost remains of loved ones, just as A direct Cremation did a few months ago and made national headlines.
TULIP A DIRECT CREMATION ARE COWBOYS! Read less
Reviewed
on Oct. 2, 2018, 10:42 p.m.
Direct cremation
Urn
