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About Heaven's Pets At Lake Lawn
5100 Pontchartrain Boulevard
New Orleans, LA 70124
New Orleans, LA 70124
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Reviews for Heaven's Pets At Lake Lawn
Amanda Krawetzke — Let me begin by saying this, my dog was adopted 10 years ago after being told I couldn't have children. She was my baby and her death was not something that I expected so soon so when we found out she would be passing we took it upon ourselves to research crematoriums because we always said that when she passed we would want her forever home with us. I called and spoke with many different services and a lot of them treated it like just a business, just another day but not Heaven's Pets. From the moment the receptionist answered the phone I was made to feel like my baby's life mattered, that my grieving mattered. The kindness shown to us made it a just a tad less difficult to make arrangements for our sweet Isabelle. The receptionist called us to let us know that her remains arrived safely and that they would take good care of her. The process was fast. They picked her up on Tuesday and she was back with us by Thursday at noon. They offered so much more than just cremation. They made a print of her paw, a certificate of cremation, poems personalized with our baby's name, they drove an hour to pick her up and an hour to drop her off, her urn is standard but beautiful nonetheless. Thanks you Heaven's Paws for making this incredibly painful loss just a little more bareable. Thank you for showing us kindness and caring for her remains. I will recommend this business to my friends if they ever lose their fur babies.
Reviewed on Google on Oct. 8, 2020, 1:34 p.m.
Patricia Leroux — Caring and loving place even during these difficult times. Compassionate toward families who lose their beloved pets and I am so glad they are there to offer these services. Thank you Heaven’s Pets!
Reviewed on Google on Aug. 1, 2020, 8:43 a.m.
Eileen Hotard — At such a difficult time of having to deal with the loss of your beloved family member, Heaven's Pets was attentive and kept me informed. They returned "Sammy" to his Vet and I was able to pick him up there. I didn't know what to expect. This was the first time I had to euthanize a pet of my own. Upon returning home, I pulled out the paperwork and inside was a lovely card with his Paw Print and a little see through bag with some of his hair. When I got up the nerve I opened the beautifully carved wooden box and was pleasantly surprised at the presentation. I cut down the card until it fit in the top of the box and added the pouch of hair and closed it for now. I am at peace that he is no longer suffering and that he was truly well taken care of until the very end. I don't write reviews as a rule. It usually invites other opinions which I don't care to hear. I read some of the other comments and I hope you realize you are dealing with grieving parents. You don't hear enough of the good reviews and I had to let everyone know that I am truly grateful. God Bless you all. Sammy's Momma
Reviewed on Google on June 17, 2020, 2:31 p.m.
Scott Abernathy — Initially I was very saddened and disappointed to report that I had to call Heavenly Pets to inquire about the status of my cat's remains as I had received no notice from my Veterinary office that the items promised after cremation had not yet been returned to them by Heavenly Pets after more than two weeks since my pet was euthanized. When I made that call (week of Feb 17, 2020) I was informed the items would be available early the following week (2+ weeks after they had received the remains). I am now angry and upset that after receiving no further communication I have again called Heavenly Pets today (March 6, 2020!) to inquire and have been told the animal was cremated on Feb 19 but the paperwork still has not been completed and the items should be delivered to my Veterinary office NEXT week. I truly feel their service has been so poor and the responses from them so inadequate that I am compelled to share this horrible treatment to inform others what they may expect from this organization to avoid the additional worry they have caused after having lost a dear pet. I truly feel my payment to them should be returned but after mentioning that possibility they responded "they are sorry I feel that way". Perhaps prodding from the Better Business Bureau is my only option to make them feel the remorse I am certainly feeling.
Reviewed on Google on March 6, 2020, 7:57 a.m.
N B — Most incredible service and staff!! Being new to the area I had no idea who to contact after my 19 year old, Xena (92yr cat years) passed away at home. I called our vet they had no hesitation to contact Heavens Pets. I called very sympathetic staff, made arrangements, they came to house went through everything in detail again in person. They brought a lovely big basket lined with faux fur, placed Xena in basket, asked 1 more time if I wanted anything to go with her. We choose the private cremation. 3 days later they called to bring her back. Exactly as agreed, carved box, sealed ashes, lock of hair, paw print, documents, poems, etc. Wonderful services for a really fair cost!!
Reviewed on Google on Oct. 20, 2019, 8:16 a.m.